Jim Frew

Customer Experience Officer

Jim Frew has worked as a Customer Service Leader for many well-established companies like Genzyme Genetics and Lab Corporation of America as well as startups like Foundation Medicine. In each of these roles, he established a culture of outstanding service by building great teams, developing streamlined procedures and training and developing individuals to reach their full potential. Jim has played a key role in implementing multimillion-dollar services and IT systems to scale and optimize operations as well as revolutionize the customer experience.